Liberty Company Employee Benefits
Contact Us
Questions? Contact your Benefits Advisor or reach out directly to the carriers.
Carrier Contact Information
Questions about specific benefits? Contact the carriers directly below.
Allstate Identity Protection Contact Info
Identity Theft Protection
- Customer care: 800-789-2720
- Website: myaip.com
Cigna Contact Info
Medical Insurance, 2026 Medical Insurance
- Member services: 888-806-5094
- Member services (number on the plan documents): 866-494-2111
- Member portal and app: myCigna.com
- Virtual care: MDLIVE, through myCigna
- Pharmacy: Walgreens or CVS network (CVS by default). Change it at myCigna.com or by calling the number on your ID card
- Language help: 800-244-6224 (TTY 711)
HealthEquity Contact Info
Health Savings and Flexible Spending Accounts, 2026 Health Savings and Flexible Spending Accounts
- Member services: 866-346-5800
- Liberty’s HealthEquity page: learn.healthequity.com/the-liberty-company
- Account login: healthequity.com or the HealthEquity app. Member ID is your SSN
Kaiser Permanente Contact Info
Medical Insurance, 2026 Medical Insurance
- Member services: 800-464-4000 (TTY 711)
- Member services in Spanish: 800-788-0616
- Member services in Chinese dialects: 800-757-7585
- Website and app: kp.org
- Drug formulary: kp.org/formulary
MetLife Contact Info
Pet Insurance, Dental Insurance, Legal Plan, 2026 Pet Insurance, 2026 Dental Insurance
- Dental customer service: 800-GET-MET8 (800-438-6388)
- Dental claims and benefits: metlife.com/mybenefits or the MetLife US app. Member ID is your SSN
- Dentist list or claim forms by mail or fax: 800-275-4638
- Legal Plan: 800-821-6400, members.legalplans.com
- Pet insurance quotes and enrollment: 877-649-7351, metlife.com/getpetquote
Reliance Standard Contact Info
Disability Insurance, Critical Illness Insurance, Accident Insurance, Employee Assistance Program, Life and AD&D Insurance
- Claims and benefits (life, disability, accident, critical illness): 877-202-0055
- File a disability, accident or critical illness claim: matrixabsence.com
- Website: reliancestandard.com
- EAP: 855-RSL-HELP (855-775-4357), text 858-224-2094, rsli@acieap.com
- EAP online: mylifeexpert.com, company code RSLI859
- Travel assistance: 800-456-3893 in the U.S., or call collect 603-328-1966 from anywhere
Voya Financial Contact Info
401(k) Retirement Plan, 2026 401(k) Retirement Plan
- Customer service: 800-584-6001, weekdays 8 a.m. to 9 p.m. ET (press 0 to reach an associate)
- Enroll online: myretirementbenefit.voya.com/t/Rb4z
- Enrollment help: 888-311-9487, weekdays 8 a.m. to 9 p.m. ET
- Plan number: 864151 (plan verification number 86415199)
- Manage your account: VoyaRetirementPlans.com or the Voya Retire app
- Roll over old retirement accounts: Voya Account Consolidation Team, 866-865-2660 or ACT@voya.com
- Financial wellness classes: voya.com/voyalearn
VSP Contact Info
Vision Insurance, 2026 Vision Insurance
- Member services: 800-877-7195
- Website: vsp.com
- ID card: download from your VSP account, or your eye doctor can look you up by SSN